General FAQ

Scroll down to see a list of frequently asked questions or call 1800-1800-10 to speak to one of our operators. 

Questions About General
What are your service areas?

We are based in Kuala Lumpur and provide FREE delivery and installation to these areas:

  • Petaling Jaya
  • Bangsar
  • Mont Kiara
  • Ampang
  • Taman Tun
  • Subang Jaya
  • Shah Alam
  • Cheras
  • Damansara
  • Bukit Jalil
  • Puchong
  • Seri Kembangan
  • Setapak
  • Kepong
  • Subang Jaya
  • TTDI
  • Gombak
  • Kg Subang
  • Ara Damansara
  • Kota Damansara
  • Cheras
  • Sentul
  • USJ
  • Bandar Sunway
  • Sri Petaling
  • Serdang
  • Balakong
  • Bukit Jelutong
  • Glenmarie
  • Saujana
  • Taman Sri Muda
  • Kota Kemuning
  • Taman Equine

However, we are also able to reach areas in the Greater Klang Valley like KLIA, Cyberjaya and Putrajaya for a reasonable travel fee.

Questions on it's fee? Ask us! It's free to dial 1800-1800-10.

Are my personal details confidential?

Rest assured, they absolutely are. Here at the Battery Shop, we NEVER give away your information to any third parties, and you can trust that any info you provide us is covered by the Personal Data Protection Act.

What is this refer a friend thing?

Refer a friend and we will credit a RM20 voucher on your next battery change - no expiry date! 

Is it a hassle to claim my warranty?

Not at all, login into your account and email us or call us at 1800-1800-10 for a replacement during the warranty period.

How long will my battery last?

It's hard to say as it depends on many factors. But a rule of thumb is about a year and a half. 

How long is the warranty on my battery?

Depending on your purchase, your warranty would be either for 12 months or 24 months.

I've lost my receipt! Can I still claim my warranty?

All your receipts and warranty details are in our system. If you're registered, you can see your warranty list on the user account. 

Do I need to pour water to maintain my battery?

No, all our batteries are maintenance free, plug & play. Just give it a start from time to time if you don't use it often.